2024 tourism skills assessment task answers
2024 tourism skills assessment task answers: tourism skills assessment task. The assessment task and its corresponding answers are typically provided by the teacher, school, or examination board.
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WITH THANKS TO:
Gr11 Task 1: Tourism Skills Assessment Task 2021
THIS TASK MUST BE DONE IN THE CLASSROOM UNDER SUPERVISION OF THE SUBJECT TEACHER
Tourism Sectors: The Gautrain
Introduction
- This task will assess content knowledge and the application thereof with reference to the Gautrain.
- The following skills will be developed and assessed:
✓ Creativity and logical thinking in the designing of a pamphlet. ✓ Map interpretation skills of OR Tambo International airport and Gautrain maps.
✓ Route planning skills within the airport and using of the Gautrain. ✓ Communication and writing skills in developing a dialogue.
✓ Critical thinking skills in determining entrepreneurial opportunities.
Tourism CAPS reference, p. 24:
Tourism Sectors – The Gautrain:
- Interesting features such as exterior and interior appearance, security, speed. • Gautrain technology such as ticketing procedures, electronic boarding procedures, electronic arrival and departure announcements.
- Routes, parking facilities and bus service linked to the Gautrain. • Benefits for the tourism industry.
- Include any new developments.
Gr 11 Tourism National Recovery ATP reference:
Term 1 Week 8
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TOURISM SKILLS ASSESSMENT TASK
Grade 11 Term 1: 2021 Total: 50 marks
___________________________________________________________________ THGAUTRAIN TRAIN SERVICE
| QUESTION 1: GAUTRAIN INFORMATION PAMPHLET |
Refer to Addenda A and B to answer this question.
Design an information pamphlet for first time users of the Gautrain. Your pamphlet should guide the passenger about the steps to follow in order to use the train service on arrival and departure from a station.
The information pamphlet must meet the criteria below:
- An A4 sized paper is used for the design of the pamphlet. (1) • A suitable title appears on the pamphlet. (1) • Five pictures from addendum B are neatly cut out and pasted. (2) • The five pictures are arranged in the correct order. (5) • A suitable written explanation appears with each picture. (5) • Creativity in the layout of the design is displayed. (1) [15]
| QUESTION 2: ROUTE PLANNING |
Study the information and maps below and answer the questions that follow.
| A business tourist travels from Cape Town to Johannesburg to attend a four-day conference in Centurion. His flight lands at OR Tambo International Airport. The Eco Park Lodge in Centurion arranged for a shuttle to pick him up from the Gautrain station closest to the hotel. |
| MAP 1: OR Tambo International Airport map showing the terminal buildings |
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| MAP 2: OR Tambo International Airport showing the layout of Level 0 |
| MAP 3: OR Tambo International Airport showing the layout of Level 1 |
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| MAP 4: OR Tambo International Airport showing the layout of Level 2 |
| MAP 5: Gautrain route map with stations |
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2.1
| Using maps 1 to 4, determine the best route for the business tourist to follow on his arrival at OR Tambo International Airport for him to reach the Gautrain station inside the airport. E.g.
Step 1: Enter the domestic arrivals hall in the domestic terminal at OR Tambo International Airport. |
Use template TOUR01 to describe each step of the route to be followed.
The route description must meet the following criteria:
- Demonstrates logical route planning
- Demonstrates an ability to apply logical route planning
2.2
| Using map 5, determine the route the Gautrain will follow from the OR Tambo International Airport Gautrain station to the station where the business tourist will find the hotel shuttle. Include the transfer station in your route plan. |
Use template TOUR02 to explain each stage of the Gautrain route.
The explanation must meet the following criteria:
- Demonstrates interpretation of the route
- Includes reference to the transfer station that will form part of the route • Demonstrates application of logical route planning (10) [20]
| QUESTION 3: GAUTRAIN RULES |
Read the information and answer the question.
| Gautrain rules have been implemented to ensure that the Gautrain System, including trains, stations and buses are maintained to the very highest international standards of safety, cleanliness and efficiency. Breaking the rules and regulations could result in a fine or arrest.
Here are THREE of these rules: • Eating, chewing gum and drinking is not permitted. • No littering is permitted. • The entire Gautrain system is a non-smoking area. However, if passengers are fined for violating any of the rules, they may complete and submit a form to appeal against the fine. |
Using template TOUR03, create a dialogue between a Gautrain security official and a passenger that violated (broke) the Gauteng rules at a station.
The dialogue must meet the criteria below:
- Each of the speech bubbles in frames 1 to 4 must be utilised. (4) • The dialogue in each speech bubble relates to the violation that took place and the consequences thereof. (8) [12]
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| QUESTION 4: UPLIFTING THE TOWNSHIP BY BRIDGING THE ECONOMIES |
| Gautrain makes a direct and indirect economic contribution to township economies via the provision of employment and the stimulation of new commercial developments around stations. The Gautrain Management Agency also spends money with township businesses through its supply chain. Alexandra is one of Gauteng’s most
prominent townships. Sandton is easily accessible to residents of Alexandra due to the recent construction of the Grayston Drive pedestrian and cycle footbridge. Marlboro is also easily accessible. Commercial floorspace around Sandton and Marlboro stations has grown by +506,000m2 since 2012. This additional space supports 18,400 jobs, a proportion of which is taken by people from Alexandra. The increase in footfall (the number of people) has also led to the development of a successful informal economy close to the stations. |
Suggest THREE types of informal businesses that members of the Alexandra community could start to offer goods or services to users of the Gautrain network in the vicinity of the Gautrain stations. [3]
GRAND TOTAL: 50
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| ASSESSMENT INSTRUMENT TOURISM SKILLS ASSESSMENT TASK |
Note: Each learner must receive his/her own copy of the assessment instrument. Name of School: Date: Name of Learner: Grade 11:
Name of Teacher: Mark:
| QUESTION 1: GAUTRAIN INFORMATION PAMPHLET [15] |
| Criteria | 0 | 1 – 5 | 6 – 10 | 11 – 15 | T | M |
| Design an information
pamphlet for first time users of the Gautrain. |
Did not attempt to
design an information pamphlet. |
• An A4 sized paper was used. • An unsuitable title
appears. • ONE to TWO neatly cut out pictures, each with a suitable explanation is given. • The order of the pictures is incorrect. • Limited creativity is evident. |
• An A4 sized paper was used. • A suitable title
appears. • THREE to FOUR neatly cut out pictures, each with a suitable explanation is given. • The order of the pictures is satisfactory. • A measure of creativity is evident. |
• An A4 sized paper was used. • Choice of title is good. • FIVE neatly cut out pictures, each with a
suitable explanation is given. • The order of the pictures is correct. • The design of the pamphlet is very creative. |
| QUESTION 2: ROUTE PLANNING [20] |
| Question 2.1 (10 marks) | ||||||
| Criteria | 0 | 1 – 4 | 5 – 7 | 8 – 10 | T | M |
| Describe the route the tourist must follow at
OR Tambo International Airport. |
Unable to give a description of the route the
tourist should follow. |
• The steps given demonstrate limited evidence
of route planning. • The steps given demonstrate a limited ability to apply logical route planning. |
• The steps given demonstrate satisfactory
evidence of route planning. • The steps given demonstrate a satisfactory ability to apply logical route planning. |
• The steps given demonstrate above average
evidence of route planning. • The steps given demonstrate an above average ability to apply logical route planning. |
||
| Question 2.2 (10 marks) | ||||||
| Criteria | 0 | 1 – 4 | 5 – 7 | 8 – 10 | T | M |
| Explain each stage of the Gautrain
route. |
Unable to give a
description of the stages of the Gautrain route. |
• The explanation given demonstrates limited ability to
interpret the route. • The explanation given includes no or limited reference to the transfer station that will form part of the route. • The explanation given demonstrates limited application of logical route planning. |
• The explanation given demonstrates satisfactory ability to interpret the route.
• The explanation given includes satis factory reference to the transfer station that will form part of the route. • The explanation given demonstrates satisfactory applica tion of logical route planning. |
• The explanation given demonstrates an above average
ability to interpret the route. • The explanation given includes above average reference to the transfer station that will form part of the route. • The explanation given demonstrates an above average application of logical route planning. |
||
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| QUESTION 3: GAUTRAIN RULES [12] |
| Criteria | 0 | 1 – 4 | 5 – 8 | 9 – 12 | T | M |
| Create a dialogue between a Gautrain security official and a
passenger that violated (broke) the Gauteng rules at a station. |
Did not attempt to write the dialogue. | • ONE to THREE of the speech bub bles were utilised. • Vague or little ref erence to the vio
lation that took place and the con sequences thereof. |
• FOUR to SEVEN of the speech bub bles were utilised. • Adequate refer
ence to the viola tion that took place and the conse quences thereof. |
• All EIGHT speech bubbles were uti lised.
• Average to excel lent reference to the violation that took place and the consequences thereof. |
| QUESTION 4: UPLIFTING THE TOWNSHIP BY BRIDGING THE [3]
ECONOMIES |
| Criteria | 0 | 1 | 2 | 3 | T | M |
| Suggest THREE types of informal businesses that members of the Alexandra community could start to offer goods or services to users of the Gautrain network in the vicinity of the Gautrain stations. | Unable to mention any
informal businesses. |
ONE relevant informal busines is mentioned. | TWO relevant informal
businesses are mentioned. |
THREE relevant informal businesses are mentioned. |
GRAND TOTAL: 50
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ADDENDUM A
GAUTRAIN: FREQUENTLY ASKED QUESTIONS
Where can I purchase a Gautrain Card?
Visit your nearest Gautrain Station to purchase your Gautrain Card. Gautrain Cards may be purchased at a self-help Ticket Vending Machine or at a station Ticket Office at a cost of R18.
What are the train schedules?
Trains depart at 10-minute intervals during peak times and at 20-minute intervals during off-peak times. On weekends and Public Holidays trains depart at 30-minute intervals. Scheduled departure times may also be accessed by downloading the Gautrain app, free of charge.
What services does the Gautrain offer?
Gautrain currently offers two distinct train services: An Airport Service linking Sandton and Marlboro to the OR Tambo International Airport and a Commuter Service linking Rhodesfield, Marlboro, and Sandton (east-west link) and Park, Rosebank, Sandton, Midrand, Centurion, Pretoria Central and Hatfield (north-south link)
Gautrain train service operates across Johannesburg, City of Tshwane and Ekurhuleni and also connects to the OR Tambo International Airport.
Gautrain bus service offers over twenty bus routes that provide safe and efficient access to our train stations.
Parking and drop-off facilities are available at all stations except for the OR Tambo International Airport Station.
How are Gautrain Fares calculated?
Gautrain fares are calculated according to your time of travel and the route travelled. These times are divided as follows:
- Peak are applied when you access the Gautrain system between 06h00 and 08h30 between 15h30 and 18h00 on weekdays and all day on weekends and public holidays. • Off-Peak fares are applied when you access the Gautrain system before 06h00, between 08h30 and 15h30 or after 18h00 on weekdays.
How do the Gautrain schedules work?
The Gautrain’s bus and train services operate daily between 05h05am and 8:30pm. Scheduled departures may be accessed using the Gautrain app, at any Gautrain station. The train schedule differs in peak and off-peak periods as follows:
- During Peak Periods trains depart at 10-minute intervals.
- During the Off-Peak period trains depart at 20-minute intervals.
- On weekends and public holidays, trains depart at 30-minute intervals.
Gautrain buses depart from stations and end stops at scheduled times. Whilst every effort is made to ensure that this service operates to schedule, the Gautrain buses make use of public roads and may be delayed during road incidents and traffic congestion.
How do I use the Gautrain services?
To access the Gautrain train or bus service, each passenger is required to possess a Gautrain Card with a minimum value of R30 loaded onto it or to possess their own Contactless bank card. Gautrain Cards may be re-used by simply loading value as and when needed. The same Gautrain Card or Contactless bank card must be used to tag into and out of the stations, bus and parking. This will
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ensure that any applicable discounts are automatically calculated and deducted from your fare. Failure to tag out of the service may result in a penalty fee being applied.
Gautrain Cards may be purchased at any Gautrain station using either the Ticket Vending Machines (TVM) or the Ticket Office. The TVMs are similar to the ATM bank terminal and accepts cash and bank cards. Gautrain Cards may also be purchased from vending machines conveniently located along certain Gautrain bus routes.
How do I use the train service?
Trains are only accessible by tagging in at a Gautrain station using a Gautrain Card or a Contactless bank card. Each passenger is required to have their own Gautrain Card with a minimum value of R30 loaded onto it or to possess their own Contactless bank card.
Touch the Card to the ticket reader on the fare gate. A green light and a beep will indicate validation and the glass barrier will open.
Only one person may pass through the fare gate at a time. If a Gautrain Card is not correctly presented on entry, access will not register and exit from the service will not be permitted.
The glass barrier gates will close if tag in is not correctly authorised, so listen out for the beep. You may view train arrival times on the electronic displays located along the platform.
To ensure your safety on the platform, stand back from the platform edge.
Once you have arrived at your destination station, please proceed to the exit gates and be sure to tag out with the same card that you tagged in with. If you fail to tag out, your train journey will not be registered and standard parking fares will apply. This may also attract a penalty fee.
How much money should I load onto my Gautrain Card?
Passengers are required to have a minimum of R30 value loaded onto their Gautrain Card in order to access Gautrain services. Our mobile app includes a handy fare calculator that will help you to determine the cost of your journey, including bus and parking fares. Fare information is also available at any Gautrain Station. Passengers may load value onto their Gautrain Card using our self-help Ticket Vending Machines, online, via our mobile app, or at a Ticket office in station.
When do Gautrain penalty fees apply?
A penalty fee is applied when any of the Gautrain rules are contravened. The Gautrain rules help to ensure that all passengers enjoy a safe and clean environment. Gautrain system rules are available at all stations.
Why can I not eat or drink on the Gautrain system?
This rule is enforced in order to ensure that all passengers are able to enjoy a clean and hygienic environment whilst using our services.
Adapted from https://www.gautrain.co.za/commuter/generalinformation?tab=3
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ADDENDUM B
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Template for Question 2.1 (TOUR01)
Grade 11: _____________
Name of learner: __________________________________________________
NOTE: Although space has been given for a maximum number of SIX steps (including Step 1 which has been given), there is no prescribed number of steps. Use your own initiative in determining the number of steps that are required in your route.
| Steps | Description |
| Step 1: | Enter the domestic arrivals hall in the domestic terminal at OR Tambo Inter national Airport. |
| Step 2: | |
| Step 3: | |
| Step 4: | |
| Step 5: | |
| Step 6: |
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Template for Question 2.2 (TOUR02)
Grade 11: _____________
Name of learner: __________________________________________________
| Stages of the
route |
Description |
| Stage 1: | |
| Stage 2: | |
| Stage 3: | |
| Stage 4: | |
| Stage 5: |
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Template for Question 3 (TOUR03)
Grade 11: _____________
Name of learner: __________________________________________________
FRAME 1
FRAME 2
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Template for Question 3 (TOUR03)
FRAME 3
FRAME 4
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