Sense of Africa

Sense of Africa is the leading inbound destination management company in Africa. With offices in Namibia, South Africa, Kenya, Tanzania, Botswana, and Uganda

Our Client is one of the leading Safari Destination Management companies in Arusha and they are looking for Tour Consultant.

General Role Description

The role of the Tours Consultant is to receive, analyze and process tour requests according to the company’s uniformed quality service delivery standards so as to maximize company‘s turnover. The Tours Consultant is further responsible for on the job training in the consulting area, assisting with the smooth running of the department and checking the completion of tour requests according to set standards. Our client operating in many markets and candidates will need to be capable of muliti-tasking and English or any EU language skills would be an advantage. The role has flexibility options but ideally successful applicants will spend most of their time in office

1. Customer Service Representative at Sense of Africa
2. Transport Executive at Sense of Africa
3. Tour Consultant at Sense of Africa

Note

We encourage Candidate with previous experience in High end tour operation in Tanzania or Zanzibar to apply.

Job Location

The successful candidate will be based in Arusha Tanzania.

3 Job Opportunities at at Sense of Africa – Various Positions

HOW TO APPLY

Qualified candidates are invited to share Cover letter, CV and Academic Certificates no later than 31st a March, 2023 to [email protected]. THE EMAIL SUBJECT SHOULD BE “APPLICATION FOR TOUR CONSULTANT”.

We will only contact shortlisted candidates.

Tour Consultant at Sense of Africa

Arusha

Sense of Africa

Sense of Africa is the leading inbound destination management company in Africa. With offices in Namibia, South Africa, Kenya, Tanzania, Botswana, and Uganda

Our Client is one of the leading Safari Destination Management companies in Arusha and they are looking for Tour Consultant.

General Role Description

The role of the Tours Consultant is to receive, analyze and process tour requests according to the company’s uniformed quality service delivery standards so as to maximize company‘s turnover. The Tours Consultant is further responsible for on the job training in the consulting area, assisting with the smooth running of the department and checking the completion of tour requests according to set standards. Our client operating in many markets and candidates will need to be capable of muliti-tasking and English or any EU language skills would be an advantage. The role has flexibility options but ideally successful applicants will spend most of their time in office

Specific Duties & Responsibility (Day to day activities)

• Tour Consultant reports directly to the Team Leader in their market cluster.
• Bookings Management
• Accountable for the daily processing of all relevant incoming requests, according to set standards.

Specific Duties & Responsibility (day to day activities)

v Receive enquiry, opening tour file, evaluate and respond, preparing quotations

v Confirming bookings, process all administrative functions such as booking tours, making reservations, receiving confirmations, reconfirmations, maintaining tour file, invoicing Agent

v Issue vouchers as applicable to suppliers.

v Attend to all supplier queries relating to tour files

v Prepare tour file, guest envelope, book vehicle; calculate water allowance, brief tour guide on all pertinent aspects of the tour.

v Ensuring all tour related data is input into the Tour plan System.

v Complete all final activities before closing files.

v Ensure all booking SOP’s are adhered to.

v Develop and maintain close agent relationships.

v Updating all received requests on the Hub on a timely basis.

v Ensuring that Agent / VIP tours are communicated to the Team Leader well in advance.

v Informing the Team Leader on challenges the team members could be facing, including payment delays and waitlists to get solutions in good time.

v Assisting and guiding other consultants on a day to day basis as and when required by Senior Consultant/Team Leader.

v Conducting regular quality assuarance checks to ensure all files are consistently and accurately updated electronically and in physical files.

v Communicate closely with Team Leader and Head of Reservations.

v Assisting with tasks and any other duties as and when required by Team Leader/management from time to time.

v Providing general and specific advice about different travel destinations in Tanzania

v Drawing up itineraries and ensuring that all the needs of the customers are met

v Making arrangements for transport, accommodation, tours, and activities

v Dealing with and documenting complaints in an efficient and diplomatic manner

v Planning and advertising different promotions

v Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues

v Evaluating customers’ holidays and issuing appropriate feedback forms

v Creating and putting up displays at trade shows

Quotations Duties and Responsibilities

v Acknowledge agents’ emails, prepare accurate and detailed tour proposals in a timely manner.

v Timely acknowledgement and actioning of tour requests from agents as per set guidelines (24 hours acknowledge on receipt of email).

v Ensure accuracy in tour package offers.

v Prepare creative and detailed proposals in the right format.

v Ensuring all quotations are captured in tour plan.

v Ensuring quick turnaround time and professional communication

Reservations Duties and Responsibilities

v Ensure bookings are captured correctly in tour plan and all services are booked.

v Ensure that bookings are correctly captured in tour plan and supplier vouchers are dispatched in a timely manner.

v Understand and correctly process cost and gross prices in tour plan.

v Pursue better yielding on file revenue by negotiating with suppliers for better rates, cancellation fees and FOC’s.

v Ensure bookings are balanced in tourplan.

v Preparation of booking documentation as per the set guidelines

v Compile high quality documentation for clients without errors.

v Ensure handover documentation to operations teams is done 14 days to clients’ arrival.

v Prepare File checklist 45 days to file operations.

v Review of Translog details to ensure Pick & Drop Details are captured correctly and on a timely manner (02 weeks to client’s arrival).

v Ensure costs are captured correctly on tourplan, files are invoiced and have correct margins.

v Constantly ensure margin control for each agent as per the set mark-up guidelines in tourplan.

v Ensure all bookings are invoiced in tourplan by month end.

v Ensure payments to suppliers on prepayment are done in a timely manner.

v Minimize Credit Note refunds on files due misquoting or booking of incorrect services.

v Ensure files are paid by agents without credit facility on a timely manner.

Tour Consultant at Sense of Africa

Required Qualifications

v Bachelor degree level education preferably in Tourism and Hospitality Sectors

v MUST have at least 2-5 years’ experience as a tour consultant in Tanzania

v Experience in liaising with international travel agents/partners.

v Excellent planning and organizational skills.

v Self –motivated, Confident and outgoing personality.

v Ability to multi-task and get things done to completion.

v A Team player with good interpersonal, communication skills and Strong Customer Services.

v Excellent networking and prospecting skills

v Strong Communication skills – verbal and written

v Attention to detail and with an analytical mind

v Time Management and Organization Skills

v Stress Management and conflict handling

Note

We encourage Candidate with previous experience in High end tour operation in Tanzania or Zanzibar to apply.

Job Location

The successful candidate will be based in Arusha Tanzania.

HOW TO APPLY

Qualified candidates are invited to share Cover letter, CV and Academic Certificates no later than 31st a March, 2023 to [email protected]. THE EMAIL SUBJECT SHOULD BE “APPLICATION FOR TOUR CONSULTANT”.

We will only contact shortlisted candidates.

Transport Executive at Sense of Africa

Arusha

Sense of Africa

Sense of Africa is the leading inbound destination management company in Africa. With offices in Namibia, South Africa, Kenya, Tanzania, Botswana, and Uganda

Job Summary:

The Transport Executive/Assistant will interact with the Transport Department staff by addressing general maintenance works and resolving minor break down for vehicles on service away from the head office, generally providing a higher level of Mechanical/Electrical and diagnosis support on an expected issues to be resolved.

Entry Qualifications

Holder of Bachelor degree in transport and logistics, Human resource, Business or public administration or equivalent. Age range of 30 -45years, At least 5 years of experience. Women are encouraged to apply.

General Tasks

• Work closely with the Head of Transport to ensure safe, effective, efficient and responsive service delivery to our clients
• Assist the Head of Transport in driver guide orientation, driver evaluation and training
• Promote safe work practices in accordance with Occupational Health and Safety, Board Policy, and supervisor’s directives.
• Enhance good relationships with the suppliers
• Keep a motivated team of Transfer drivers
• Monthly reports to Head of Transport

Duties and responsibilities

• Responsible for the activities associated with the transportation, tourism and fleet management.
• Assist the Head of Transport with the administration of company and hired vehicles for Transfers and excursions
• Manage all the drivers and their routines, shifts and fuel
• Maintain vehicle utilization logs and reports as per stipulated timelines
• Maintain vehicle files, together with other transport administration files
• Provide the security guard with a Translog (Transfer overview and issue Gate passes) two days out
• Manage the Translog (allocate the daily transfers and excursion bookings) and communicate to the drivers and customer care supervisor in a timely manner
• Communicate changes to the Transfer drivers and re-allocate if necessary
• Process and monitor utilization of drivers for Transfers and excursions
• Provide, coordinate and manage transport for the Customer care team as well as guides (IMO’s)
• Manage and summarize the Transport log books for Company fleet, and submit, on a monthly basis to the accounts department
• Manage out-sourced transfers and excursions services/sub-hires, and ensure provision of quality services as per the Service Level Agreements
• Communicate closely with the Customer care team supervisor for customer care team duty allocation
• Allocate and stock management of any giveaways, water, wheel covers, stickers and any other items including agents‘ marketing collateral stationery and alert procurement timely
• Assisting in providing innovative solutions to current challenges encountered and enhance how new transport suppliers (Sub hires) are identified and incorporated
• General office duties including administrative work
• Alert management immediately when detecting any inconsistencies in the system, procedures and/or the work of individuals or an entire group to help to avoid fraud cases or to detect them at the earliest possible moment.
• Performing any other duties as assigned by the supervisor
• Evaluates, records, and responds to additional/special service
• Assists in trouble shooting and resolving safety, service, and operational issues
• Ensure correct estimates in transport planning system
• Meet on time delivery (OTD) requirements and follow on discrepancies with suppliers and Customer Service

Requirements

v Comfortable with adherence to the rules of the operation;

v Ability to remain calm and in control under pressure;

v Fully checkable 5-year employment/education history;

v Good general standard of health;

v High degree of initiative;

v Full Tanzania driving licence;

v Smart professional presentation;

v Good communication and interpersonal skills;

v Flexible and adaptable.

Personal attributes

v High integrity

v Innovative

v Clear understanding of work ethics

v Excellent analytical ability

v Accuracy and attention to detail is essential for this role

v Be willing to undertake any training required to learn new methods and skills

v Relevant degree or training in office administration, procurement, Logistics, fleet Management

v Fluent in English and Swahili

v Outstanding leadership talent

v Service-oriented, honest, hands-on personality and adapts well with change

v Excellent interpersonal and communication skills

v Ability to interact with superiors, peers and subordinates

v Deadline-oriented

v Problem solving

v Continuous Improvement mindset.

v Software skills such as Excel, Access, Visio, Power Point highly preferred

HOW TO APPLY:

Qualified candidates are invited to share Cover letter, CV and Academic Certificates no later than 31st a March, 2023 to [email protected]. THE EMAIL SUBJECT SHOULD BE “APPLICATION FOR TRANSPORT EXECUTIVE”.

We will contact only shortlisted candidates.