Job no: 538484
Contract type: Consultancy
Categories: Consultancy, Innovation
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged in order children to save their lives, to defend their right and to help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone and we never give up.
For every child, Innovation
In Tanzania there are over 200,000 U-Reporters engaging with U-Report polls, bots and quizzes. U-Reporters turn to U-Report Tanzania to seek guidance and rely on U-Report to provide accurate and timely information on varied topics including WASH, Education, Child Protection, Nutrition, Health and AIDS. In Tanzania there are various chatbots available to U-Reporters and through experience the programme has learnt that users may try to get additional help on subjects by messaging the chatbot potentially disclosing personal information.
How can you make a difference?
The UNICEF GBVIE team in partnership with EAPRO have secured funding to support the implementation of improved safeguarding measures for UNICEF Tanzania Chatbots. In order to implement the safeguarding measures, UNICEF Tanzania will require additional human resources under the form of an individual consultant to assist in the implementation of the planned activities. The individual consultant will play a role in reviewing U-Report’s chat bot content ensuring that all chatbots provide:
An improved onboarding experience which better manages expectations of what chatbots can/can’t do,
Simple measures to detect keywords and expressions indicative of GBV disclosures,
Discrete, simple responses which acknowledge the user and give them the option to view contact details for appropriate external organizations.
Implementation of a simple ‘safety’ keyword which users can input at any time for information on support organizations.
The consultant will support the Innovation team to coordinate and implement the activities that lead to the safeguard of U-Report chat bots by completing the following:
1. Identification & Engagement with GBV service provider
Jointly with UNICEF Tanzania relevant programme sections map and engage with potential GBV partners who could provide support services;
Organise meetings and/or workshop sessions with identified key GBV partners to disseminate programme information and monitor progress of activities;
2. Revision and localization of key expressions
In coordination with UNICEF relevant sections and GBV partners, review U-Report Chatbot content and incoming messages to identify key words that may indicate disclosures;
In coordination with UNICEF relevant sections and GBV partners, review key words and phrases shared and localize key expressions to the Tanzanian context
Translate key expressions and chatbot content as requested and prepare bilingual editions of the chatbots (Kiswahili and English)
3. Usability testing
Conduct a focus group discussion or workshop with key subject specialists to pretest the content developed.
Conduct a focus group discussion or workshop with U-Reporters and U-Report champions to test the chatbots and content developed
Document key activities, lessons learnt and best practices
4. Monitoring of safeguarded bots rollout
Support in the identification of relevant monitor indicators to create monitoring dashboards;
Analyse monitoring data and prepare monitoring reports as required
Payments will be made upon submission and acceptance of the specified deliverables in the table above under section TASKS, DELIVERABLE AND TIME FRAME. UNICEF reserves the right to withhold all or portion of payment if performance is unsatisfactory, if work/output is incomplete, not delivered or for failure to meet deadlines.
The consultants will report to the UNICEF Tanzania Innovation Officer under the overall supervision of the UNICEF Tanzania Knowledge Management & Innovation Specialist.
To qualify as an advocate for every child you will have:
University degree in a relevant field such as law, social sciences, humanities, international relations, IT, communications/journalism, or a similar field;
Experience in youth outreach and digital-led youth engagement experience;
Knowledge and understanding of U-Report platform;
Understanding of principles of youth participation and user-centered design;
Awareness of trends in youth digital participation and social media communication;
Fluency in written and spoken English and Swahili;
at least one (1) year of previous working or volunteer experience in a development organization;
For every Child, you demonstrate:
The UNICEF competencies required for this post UNICEF’s competences are builds and maintains partnerships, demonstrated self-awareness and ethical awareness, innovate and embraces change, drive to achieve results for impact, manages to achieve ambiguity and complexity, thinks and acts strategically and works collaboratively with others.
To view our competency framework, please click here
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.e
Individualsingaged under a consultancy or individual contract will not be considered “Staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
Advertised: 05 Mar 2021 E. Africa Standard Time
Deadline: 14 Mar 2021 E. Africa Standard Time