Position: Transaction Monitoring and Dispute Management Executive
Key Responsibilities
- Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
- Resolving ECRM/ITSM Card related queries
- Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
- Daily monitor online transactions and resolve all issues related to 3D authorization.
- Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
- Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
- Oblige to any other job as assigned from time by the line manager
Daily Responsibilities
- Transaction monitoring on VRM, MIGS, GATEKEEPER, FIMI and TWFA
- Resolution of ECRM and IT-SM on matters in Transaction Monitoring Unit
- Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
- Work as a link between support team and sales team on timely submission of supporting documents on acquiring to resolve arising disputes.
- Undertake timely resolution of card related disputes as they arise from customers
- Continuously monitor card transaction activity, by constantly checking the daily reports and provide solution for any matters arising.
Requirements:
- Bachelor’s degree in Banking /Finance or equivalent
- Professional qualification in IT Related certification is an added advantage
- Master’s degree in Management is an added advantage
- Minimum 2 years of experience in Banking is required
How to Apply:
Please visit our Recruitment Portal below and submit your application.
