Job Opportunity at CRDB Bank, Manager; Payment Systems

Manager; Payment Systems 

Job PurposeEffectively lead Payment Systems team responsible for implementation of new and enhancements and second level support (day by day) of all Payment Systems (SWIFT, Treasury, AML & Fraud Control, Cheque Truncation, Trade Finance, Shares Registry, Custody).

Key Responsibilities

  • Manage and lead Payments applications team to implements/upgrades application and provides second line support for production, Disaster Recovery site and Tests environments.
  • Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies.
  • Provide technical leadership, operational analysis, design, and consultation to internal business units in areas of business process improvement, systems implementation or improvement, data architecture/management, and reporting.
  • Manage service delivery functions, as well as SLA, incident, request, problem and configuration management processes in line with ISO 20000 ICT Service Management System requirements.
  • Maintain relationships with application vendors, participating in procurement, regular performance reviews and reporting on trends.
  • Manage Measurements and report on the resulting efficiency/effectiveness of application performance and team processes
  • Mange payments systems software lifecycle.
  • Manage proactively payments applications by monitoring of logs and proactively perform maintenance of the system.
  • Oversee team processes, monitor metrics, and make continuous improvements to elevate the team’s efficiency.
  • Publish and manage availability, capacity and continuity plans for all CRDB Bank payments systems applications.
  • Develop and maintain standards for application sizing, performance modelling and license management.
  • Prepare monthly progress update reports of the Payment Systems Section.
  • Prepare and control annual budget (CAPEX & OPEX) of the Payment Systems Section.
  • Setup and implement cost saving initiatives for the Payment Systems Section, involving Systems, People and Process.
  • Develop & update policies, procedures and processes to improve efficiency & productivity of the Payment Systems Section.

Experience, Knowledge and Skills Requirements

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  • Bachelor Degree in Computer Systems Technology or related academic field.
  • Possession ICT Service Management ITILv1 certifications.
  • Minimum of 5 years of general ICT Systems support, 3 in Managerial experience with exposure in banking environment.
  • Experience in Core banking systems support, Projects and User acceptance test.
  • Demonstrated leadership and personnel management skills.
  • Strong interpersonal, written and oral communication skills.
  • SLA and vendor Management skills.
  • Technical knowledge of Payment Systems Solutions.

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